American Airlines is piloting a new technology at three major airports aimed at reducing line-cutting during the boarding process. The initiative is currently being tested at Albuquerque International Sunport in New Mexico, Tucson International Airport in Arizona, and Ronald Reagan Washington National Airport in Crystal City, Virginia.
The innovative system alerts gate agents with an audible sound if a passenger attempts to scan their boarding pass before their assigned group is called. This technology is intended to streamline the boarding experience, ensuring that priority boarding benefits are delivered smoothly while providing greater visibility into boarding progress for the airline's staff.
In an official statement emailed to the Associated Press, American Airlines explained that when the system detects an early boarding attempt, a gate agent will kindly inform the passenger that they cannot proceed at that time. The agent will then ask the customer to return to the line until their designated boarding group is announced. However, in specific cases where a passenger is traveling with a companion who has a higher status, the agent has the ability to quickly override the alert and allow the passenger to board out of order.
Although the technology is still in the trial phase, American Airlines has reported positive feedback on its implementation thus far. The airline's efforts are aimed at improving overall customer experience during boarding, making it more efficient and orderly.
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